Refund and Returns Policy

Refund and Return Policy

At Hoodix, we aim to provide a smooth shopping experience for our customers. This Refund and Return Policy is fully aligned with Printify and our print provider, Monsters Digital, to ensure customer satisfaction while adhering to the principles of print-on-demand services. Please read the policy carefully to understand our procedures.

Order Issues

If you experience any of the following issues with your order:

• The product arrives damaged
• There are misprints or defects
• The item differs significantly from the design or description

Please contact us within 30 days of receiving your product at [insert contact email]. To ensure a prompt resolution, include the following details:

• Your order number
• Clear photos of the product and the issue
• A detailed description of the problem

Refunds and Replacements

Refunds or replacements are offered under these circumstances:

1. Damaged or Defective Products: If the product is damaged during transit or has a manufacturing defect.
2. Incorrect Product Received: If the product delivered is different from what was ordered.
3. Printing Errors: If there are errors in printing, such as incorrect designs, colors, or placement.

Conditions:

• Claims must be submitted within 30 days of product delivery.
• Sufficient evidence, including photos, is required for the claim to be processed.

Non-Refundable Cases

Refunds or returns will not be accepted in the following scenarios:

• Change of Mind: All items are custom-made; therefore, returns for change of mind cannot be processed.
• Incorrect Address Provided: Orders shipped to an incorrect or incomplete address provided by the customer cannot be refunded or replaced.
• Sizing Issues: Ensure you carefully review the size chart before placing your order. Refunds or replacements are not available for sizing errors unless the size differs from what was ordered.

Return Policy

Due to the nature of print-on-demand products, returns are not accepted unless the product is defective, damaged, or misprinted. If a return is approved, detailed instructions will be provided for returning the item. Note that shipping costs for returns may not be covered.

Order Cancellation

Orders can only be canceled or modified within 24 hours of placement. After this timeframe, the order is sent into production and cannot be altered or canceled.

Processing Time for Refunds

Once your refund request is approved, the refund will be processed within 5-10 business days, and the amount will be credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any concerns or questions regarding your order, please reach out to us at unaib.live12@gmail.com We are committed to resolving your issues promptly and ensuring your satisfaction.